There are a huge number of things and areas that you need to succeed at to run a successful business. Your branding needs to be on point, you need to deal with customers in a good manner and timely fashion, you need to have a solid idea and have marketed it well.
But there’s another thing. If you supply products/produce, your shipping game needs to be top notch. If it’s not, it’s going to fall apart. What’s the point of buying from you if the customer can’t get their product? There is none. What’s the point of buying from your if the product arrives shattered? There is none.
If you’re not packing your products well or shipping them timely, your customers are going to avoid you sooner or later. Don’t let this happen.
Leaving your own mark on the packaging is an amazing way to leave a huge impression on your customer. There are companies out there doing this and winning at it, so why can’t you? Be creative in all aspects here, and you’ll rub off on your customer. You need to know your business, and your customer, to succeed here. Find a kitsch solution and design websites across the world will do your marketing for you. This is a great way to make a connection with your customer.
Not only does your packaging need to look good, but it’s also got to be safe. Things can, and will, break during the shipping process, so take care. If your products are fragile, you need to take special care with the packaging to ensure your customers don’t open a box of shattered pieces. Pack your items securely and well, and make sure they are insured in some form.
Packaging is only half of the deal here, though. Shipping your goods is another issue you need to contend with. Your items need to get to your customer somehow and the timelier,the better. While it might be hard to get your product to Zambia on time, there are still small things you can do to hasten the process.
When someone orders a product, that product should ideally be sent out on the same day it is purchased. No excuses. If you take a week to even send the product out from storage, you’re going to anger a customer.
Shipping is going to cost money, and if you’re sending an enormous amount of product across the globe (the ideal situation), or even a large amount to a single country, you’re going to need solutions. Make use of a freight forwarder and try to bundle your goods for timely and cost-effective delivery. Ensure that your shipping is calculated and that the cost is fair. Make sure the customer can easily find shipping info on your web page. Don’t leave room for questions you can’t answer!
It’s not rocket science, but many businesses fall short here. Present your product well, and deliver it on time. Amongst other things, that’s the key to happy customers.