Listen and Respect
One of the only ways that our businesses can grow is by listening. Listening to our customers and putting our own opinions to the side, from time to time, is one of the best ways that we can gain valuable insight into what our consumers want. It is all very well creating wonderful creative digital marketing strategies and designing all singing all dancing logos, but if they are done without listening to the needs and wants of our customers first, then they are probably doomed to fail.
Listening to and respecting the wants and needs of our target markets should be at the core of every campaign and strategy within our businesses. As we are living in a digital age, access to the thoughts and opinions of our customers has never been so easy and information has never been so accessible, as it is today. Therefore make sure you are investing time and money into reaching out to your consumers, on a regular basis, as a way to constantly understand how you can continually build on and improve your business.
Looking After Staff
Looking after staff entails everything from offering solid and well structured training all the way through to fitting proper ducted air conditioning and providing quality water and coffee machines. Creating a good work environment for your staff is all in the details. It’s all very well offering the best company cars or doling out the best salaries in your sector, however if you are not creating a comfortable and supportive work environment your staff may not be as productive as they should be.
Therefore think about all the details in your office that you think need work. Is your climate control working properly throughout the building? Is the layout of your office really conducive to good employees relationships and productivity? Are you rewarding staff appropriately for big wins and successes? Are you supporting staff that are struggling in certain areas? Are you being seen to care about the health and happiness of your staff with gym membership scheme perks and free fresh fruit in the morning? Really look into the details on how you can look after your staff through creating a supportive, healthy and productive work environment that will keep both you and your staff happy and comfortable.
Loyalty & Commitment
Just as you want loyalty and commitment from your customers, that is exactly what they want from you. Therefore you should always be thinking of ways that you can show your loyalty and commitment to your customers. That can be done through readdressing your customer service offerings and improving the way that you respond to clients or the ease in which customers can contact you. Perhaps you want to show your loyalty and commitment to your customers by rewarding them with special offers and one-off promotions, that only your most loyal customers have access to.
You can reward loyal customers with loyalty cards and programmes that offer a wide variety of benefits to your customers. You can show your commitment to your customers with social media campaigns that revolve specifically around your clients, showing them how much you understand their needs and how your product supports them. The list of how to show your loyalty and commitment to your clients is endless. Spending time regularly thinking of ways to make your clients feel valued and respected will go a very long way in winning their trust, loyalty and custom on a long-term basis.